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Changing the work environment culture

3/29/2021

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There is competition between companies to meet the needs of the public
Investing in new software and technologies that help digital business transformation has become.
In fact, over 83% of organizations in 2021 give information systems management responsibility for connected customer experience
Choosing the appropriate technology for your company is an important matter. Likewise, the company’s culture must be prepared for this technology and that all employees have the ability to keep pace with this technology and support your new digital strategy in the long term.
Today’s discussion is about the importance of changing the culture of corporate employees about digital transformation, and how to deal with this effort.

​Corporate management cultures?

Even if it's not clearly defined in the employee handbook
The organization has a special culture, and it considers collective attitudes, behaviors, goals, daily work paths, and reporting methods as it is the general atmosphere of management.
This directly affects how important decisions are made among the team, as well as decisions in external interactions with clients.
The company culture depends on the employees who are hired for you, and the hierarchy and administration are the culture of the general company, so digital transformation interacts with these factors so employees must understand this technology, otherwise your digital transformation will suffer.

​Changing company culture is essential to accept what is new

Digital change is linked to the behavioral change of individuals Let's take a look at the causes:​


​1- Digital transformation technology is not just a technology

​It is easy to get the highest digital technology in the market, but if the management structure and personnel are not dedicated to supporting this technology, then this effort will be wasted. Before investing in technology, it is necessary to take a look at the current corporate management culture. Look for the most important changes that must occur to enhance the success of the new technology by employees.

​2- Company culture may affect productivity

The company's digital transformation, if it does not fit with the company’s culture and management system, there may be obstacles and slowness in the implementation of the digital transformation decision and thus slow productivity, so it is recommended to inspect and change the company's administrative culture if it is found that it conflicts with the mentality of digital transformation or obstructs the progress of your project and stands in front of the project goals.
One statistic found that nearly 30% of companies that have succeeded in digital transformation have offered training programs not only in technology but also in new behaviors and mindsets.

​3. Some cultural features that help in digital transformation

From our experience in the field of designing and developing ERP systems for enterprises, companies that pursue transparency, accountability and a willingness to experiment and prepare to experiment with digital transformation within the expected time frame, the culture of improvement, development and continuous upgrading of efficiency helps in achieving the goals on time.
When these values are achieved in your organization, the new ERP program that is being implemented in your organization becomes vessel for growth.
Any experiment with any new technologies will be crowned with success and achieving its goals.

Ensure that the organizational culture helps in the digital transformation of your company
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​1- Imposing culture on all levels of your organization

The administrative culture is not limited to the executive director only, to ensure that the culture of your organization is able to support the new digital transformation, it is recommended to allocate sufficient time to evaluate all administrative levels.
Identify potential cultural barriers in all departments, and work to solve these problems quickly and practically in order not to negatively affect your digital transformation.

2- Know your useful staff and communicate with them

The employees' understanding of your management culture will help in the success of your digital transformation and the success of your ERP system, so you can start supporting the desired behaviors.

Some questions that must be answered, for example, will the digital transformation of an ERP system require employees to focus on customers and their data? Will the employee need to cooperate more with other departments? Do the sections communicate with each other well? Clearly and transparently define the needs so that the organization can work as a beehive and easily communicate with the ERP system.


​3.Explain the aspects that are compatible with the institution

The organization is on the verge of a major digital transformation, but there are certain aspects of the business that may not be affected, and may be compatible with the new technology.


4. Developing mechanisms to track the progress of work
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At the beginning of digital transformation using an ERP system, a tracking system must be developed to measure KPIs, and departments that achieve better results must be rewarded.
For example, a customer service program CRM in which the focus is on customers and you may need to pay attention to the metrics for customer response time and the time of each call, then extract data and analyze it until the strengths and weaknesses are known.
Based on the performance measure and the analysis of results, motivational rewards are set for employees to reach the highest productivity and professionalism at work.

The influence of the company’s culture on the competitive situation in the global and local market
The culture of the company strongly affects the innovative minds that are able to find solutions. Digital transformation requires an intelligent effort from managers and employees together, and a full willingness to take risks and solve problems.
After we explained the importance of digital transformation, are you ready to take this important step? We can help your organization succeed through a complete transformation through an integrated ERP system. Contact us and we will answer your questions and suggest the best solutions for you.
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why National Grid ERP failed

3/28/2021

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​The power distribution company owned by a group of investors as one of the largest companies in this field, the National Grid USA (NGUSA) company knows the projects are delivered on time, the SAP ERP project, which took three years to develop and modernize, the responsible manager made the decision to start The program is as planned.
 
The result is disastrous, as the financial and accounting reports collapsed. Details of the failure of large companies that need to implement their ERP program Today we will take care of all aspects of the failure of the national network ERP Besides explaining how these mistakes can be avoided.
 

The National Network ERP Failure: What Happened?

 In 2009, NGUSA is in planning to start the SAP ERP project to facilitate its internal and marine operations, and to raise the efficiency of customer service, to facilitate the decision-makers and departments in the follow-up of their departments easily. In 2009, NGUSA is in the planning To start an SAP ERP project to facilitate the internal search process, and raise the efficiency of customer service
 
The launch of the new system was planned to begin on 5/11/2012, and as that date approached, preparations for the launch were fully apparent. The company that designed the ERP system was working hard to meet the deadline for the new system Because the delay will cost in terms of money and time, it may cost the delay of production for 5 months and your opinion of 50 million dollars in spending.
In addition to the need for new approvals from the utility rate commission, It is a step that increases the cost to the company.
And he caused massive damage to the company's branch on the eastern coast and caused severe damage to the company's branch on the eastern coast, and the electricity supplying the place was completely cut off. The NGUSA team insisted on the planned program runtime and the main objective is to recover energy that assumes that the ERP system begins with the details. 
 

It wasn't that easy:
​

​Some problems arose in the candidate list system. In addition to wrong time calculations, the new SAP system made some mistakes in calculating pay rates and employee payments The result is that employees did not receive their financial dues for long periods, and some did not receive a final salary. Some employees got more than they owed, ANGUSA spent Millions of dollars in excess, a good result of participating in the system, was not recovered, and at the same time, the company was debased About $ 12 million in discounts made inaccurately. At the same time, about 15,000 invoices were delayed, waiting without response, the effect of warehouses and supply was regulated The worst effect was in NGUSA's financial reporting, the ERP system started, the company was finishing its books in a week. November 5, schedule of 43 days, this costs NGUSA more money with the potential for short-term and excessive borrowing to waste. To solve these problems, NGUSA launched a strong stabilization effort and contributed to the solution of 850 contractors to correct errors and solve problems, with costs approaching 30 million dollars per month. Took a process to get it right.
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The importance of digital transformation for companies

3/28/2021

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The importance of digital transformation for companies

The importance of digital transformation of enterprises with ERP software When we talk about digital transformation, we are talking about the digital transformation of business management, and to simplify the information is to make all administrative processes digital so that it allows project managers to move freely in all departments of the organization and it is in a library and without one contact or even a report from anyone.
Why does your company need this transformation? Let's answer this question in five points:
Analysts expect spending on digital transformation and technology to increase to 6% in 2022, to reach $ 3 trillion.
 
Why? The answer centers on the fact that increasing production is linked to technological development by improving product quality, reducing costs, and satisfying customers.
 

1. A better customer experience:

​Customers have become different from any other time, they care about the speed of delivery and the quality of the product, and they transfer experiences and recommendations among themselves, in addition to professional service representatives around the clock To achieve this, companies need strong and deep customer vision expectations. You can achieve this by implementing enterprise technology, such as ERP systems. Besides the right data processing strategies, ERP systems can provide an amazing level of information and details about customers and their behavior, and make maximum use of input and output data, you can provide relevant and distinct customer experiences.
 

2. Enhance data analysis:

With the advancement of digital technologies, digital analysis becomes easy and accurate, and modern technologies can be supplemented by traditional analyzes using machine learning. One of the most important features of augmented analytics is that it is easy to use for the average user. You do not need prior knowledge of programming and its complexities, which makes ERP applications easy for key team members and managers, regardless of their level of computer proficiency.

​3. Improving work efficiency:

Even if your organization has a good process system, it needs to be developed to be more efficient and productive Digital transformation needs to re-automate and improve operations, and this helps to improve and develop and allow workers to work smarter ERP systems are designed based on ERP and the best practical experience to reduce outdated manual work and avoid human errors.

​4. Increased Lightness:

Professional firms that are free to move can keep pace with changes in demand. The digital transformation of projects helps in responding quickly to market changes and constantly changing customer needs, and this helps in the continuous development of the organization. At the same time, digital transformation makes you interested in developing employees' skills and raising their efficiency in the long term. This makes employees ready to accept any type of modern technology that the organization will turn to in the future.
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5. Artificial Intelligence and Supply Chains:
​

Do you have a future plan to use artificial intelligence? Most companies can benefit from artificial intelligence, especially companies that are part of factories. If the factory management is part of your organization, you can take advantage of artificial intelligence, and make the supply chain management system help your organization, as it is able to identify places that require maintenance and suffer from damage or faults, and the comprehensive vision benefits faster decision-making and helps in repair and maintenance operations. Manufacturers can make artificial intelligence know the products listed in the databases by comparing the item with a computer graphic, and this is an important part to ensure the existence of the original brand. Some artificial intelligence techniques can generate natural language, converting structured data into content used in marketing.

OFOUQ partner in digital transformation

​ The digital transformation decision is an important step to outperform the competitors, and this decision is the first step. Before moving forward with digital transformation, you need to discuss with an expert about the readiness of your organization to accept digital transformation, as it is a radical transformation in some sectors, and it must be made sure that the work team is ready to accept the new technology. As experienced ERP consultants, We have implemented many successful ERP systems for companies, you can contact us for a free consultation.
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