When it comes to purchasing CRM, there is no lack of options.
In one level, this is a positive thing: rivalry ensures that the best choices are better than they might be, and variety means that there is a choice that suits your market.
Around the same time, sorting through the alternatives isn't exactly a pleasurable experience.
And reading yet another research study will cause the mind to spin.
The CRM software blog recently used an infographic (below) to present the Microsoft Dynamics CRM selection issue:
- Power of choice
Use Microsoft Dynamics CRM in the cloud or in-premises.
- Expert Partners
Over 1,200 partners hold the CRM competency in more than 82 countries
- Anywhere Access
Connect anywhere, anything from any device, on the go and in the field - true mobile experience
Dynamics app Marketplace
Over 1,200 listings of innovative applications and services built by trusted partners o serve your industry or special need.
Native Microsoft Outlook
Client and embedded
Microsoft Office features
Sales Force Automation
Ease of use improves response times
increases time with Customers, shortens sales cycles, and increases close rates
Flexible segmentation tools, Intuitive campaign management, robust workflows, and insightful analytics
Happy customers with case management, workflows, dashboards, and knowledge management right within Microsoft Outlook
Applies across industries
Construction, Manufacturing, Distribution, Retail ,Transportation, Publishing, Finance, Insurance, Real Estate, Professional Services, Education, Health Care, Arts / Entertainment, Hospitality, Nonprofits, Government.
2 million users use the service
People from 80 different countries and 40 different languages use Global-Microsoft Dynamics. In an increasingly interdependent environment, this equates to 30,000 consumers.
Simply put, more than 2 million users use the service. We're not claiming that a million people can't be mistaken, but a programme capable of helping two million people has a lot of room for regression. You didn't do so.
It is versatile in that it can be installed on-premises or in the cloud. There is no reason to limit access to the call centre if you call him from somewhere. There are over 1,200 applications that work for Microsoft Dynamics CRM, indicating that there is more than one way to do it.
Appeal to a wide range of industries—almost every organisation (or government or non-profit) that works with customers will benefit from them. Its capabilities are used by organisations in the construction, retail, shipping, real estate, banking, health care, and education industries, among others.
Marketing capabilities - It can be used as a marketing strategy as well as a customer service tool, thanks to segmentation, key scoring, intuitive and useful analytics, and informative campaign management. This offers you an edge over companies who ignore consumer purchasing behavior and cope with it coldly.